Praca: L2 Desktop Support Specialist

L2 Desktop Support Specialist

Luxoft is a global leader in high-end software development.

Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.

So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why dont you join us?
L2 Desktop Support Specialist
Miejsce pracy: Warsaw
Nr Ref.: VR-37954


 Investigation and escalation of Win10 incidents

 Building Knowledge Base for Win10 known problems

 Backup service coverage for Win7 incidents

 Proactive problem remediation or restaging of workstations with outdated security products

 Network storage housekeeping activities

 Ensuring end to end problem ownership is held.

 Securing effective product deployments by participation in testing and early life support.

 Clearly documenting support issues in the respective tools.

 Reviewing tasks daily - based on severities and case urgency - to meet stakeholder expectations

 Keeping all stakeholders informed of your plans, activities and risks you identified.

 Providing stakeholders with a dedicated and efficient service at all times.

 Being compliant with all Credit Suisse policies, including IT Risk.

We offer

The L2 Desktop Support Specialist provides remote technical support to Credit Suisse internal clients. The specialist supports standardized end user technology with a great focus on aligning IT services with the business needs - all based on ITIL best practices. To be successful in the role it is critical to have strong technical skillset, great customer service skills, and a desire to continuous learning of a new technology. These skills will be used in a fast-paced, team oriented and customer service minded environment. L2 Desktop Support Specialist will work on L2 incidents reported by Support Specialists and will also work on proactive problem remediation. It is expected to present ownership of the task and to collaborate with other support organizations to deliver solution. The candidate will be trained in operation and administration of the Credit Suisse systems, this includes work management tools, request management tools, time reporting systems. The position provides exposure to a broad range of IT-related projects and activities.

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