Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Customer Service Specialist with Spanish and English
Miejsce pracy: Warszawa
Tasks:
- Providing the highest level of customer service (Chat/E-mail/Phone);
- Answering incoming calls and meeting targets set by the Client and management;
- Following company policies and procedures, ensuring quality;
- Performing daily tasks in an efficient and timely manner;
- Achieving quality goals for calls and customer satisfaction.
Requirements:
- Language: Proficiency in Spanish (C1) and English (C1);
- Experience: one year of Customer Service experience is mandatory, cool if you have experience in sales;
- Technology: Knowledge of MS Office and developed computer skills;
- Personality: Motivated and enthusiastic;
- Ability to prioritize and plan;
- Independence AND ability to work with minimal supervision;
- Ability to solve problems;
- Attention to detail;
- Sales skills;
- Soft skills.
Offer:
- Type of contract you choose yourself (freelance contract for students or employment contract);
- Basic salary + bonuses;
- Fully remote work;
- Co-financing for eyeglasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
- We offer private Medicover healthcare;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
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