L2 Support Service Specialist

Location: Remote from Poland area

 
Your daily tasks:  

• Providing the highest level of customer service (E-mail/Phone).
• Performing daily tasks in an efficient and timely manner.
• Achieving quality goals for calls and customer satisfaction. 
• Performing log analysis.
• Managing escalations by logging and tracking cases in systems.
• Encompassing 2 levels of technical support:

  o   Advanced advice which involves addressing complex network issues requiring programming and database administration.

  o   Technical advice including configuring software and servers.

What do we expect from you?  

• Language: Proficiency in German (C1) and English (B2);  
• Experience: Previous experience as an L2 Support Specialist is necessary.
• Technology:
  • Knowledge of network equipment (firewalls, routers, Wi-Fi access points etc.) and developed computer skills;   
  • Experience in troubleshooting network connections;
  • Good to have knowledge of either HTML/Java/C++/XML/SQL
  • Database skills (SQL/Database maintenance)
• Personality: Motivated and enthusiastic. 

Advantages will be:  

• Active interest in technical industry, especially related to hardware;
• Ability to prioritize and plan;    
• Independence AND ability to work with minimal supervision;  
• Ability to solve problems;  
• Attention to detail;   
• Sales skills;   
• Soft skills. 

Working conditions:  

• Relocation bonus - we will help you relocate to Warsaw;
• Type of contract you choose yourself (freelance contract for students or employment contract for non-studying employees);  
• Basic salary + bonuses;  
• Working hours: 9:00 am – 5:00 pm, Monday - Friday (8 hours a day);  
• On-site work in our new office in Warsaw 

What else should you know?  

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
• We offer private Medicover insurance and various Medicover packages are available;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level.